Policies
Refund Policy
Participants may withdraw registration at any time before the beginning of the second class to receive a full refund. Participants are responsible for the full tuition amount if not withdrawn before the beginning of the second class.
Transfer of Credit Policy
MentorCoach LLC will accept partial credit from other organizations or programs.
If you have completed a Level 1 program at another organization or another ICF certified organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate(s), and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact info@mentorcoach.com for more information or 301-986-5688.
Illness Policy
In order to provide students with the minimum required training hours for certification, it is important that students are present for at least 80% of all course classes . If a student has an emergency or becomes ill and are not able to attend a class session, they are instructed to contact the instructor immediately. Students are expected to complete the session materials and review the session recording(s). If a student becomes severely ill, MentorCoach allows a student to re-enroll without additional fee, re-enrolling in the course they had dropped, due to the illness, upon their recovery.
Complaint/Grievance policy
MentorCoach seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the Program Director within five (5) business days. The Program Director will review the issue and talk to the student within ten (10) business days of receiving the complaint. The Program Director will work with all parties involved to resolve the issue.
• If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Program Director for their review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within ten (10) business days. All appeal decisions are final.
Ethics, Integrity & Transparency
As an ICF Accredited provider, MentorCoach® adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. The link to the ICF Code of Ethics can be found here: https://coachingfederation.org/ethics/code-of-ethics
MentorCoach® is committed to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We believe in using honest and honorable methods in sales and services. MentorCoach® strives to maximize access and believes offering a quality coaching education at a fair and equitable price is key to developing successful competent professionals.